ITS4BIZ provides a comprehensive range of IT consulting services for corporate and SME's. We offer a range of services tailored to meet the requirements of each customer.
As every site configuration is unique we strongly believe in working with the customer to develop the best solution possible to fit your business requirements.
- Ad-hoc Support - pay as you use IT Support for businesses covering all aspects of IT Support and network / server administration including Remote Support Now for your urgent support issues.
- Remote Support Now - is available for any client wishing for immediate online based support. As long as your computer can still connect to the Internet we can access your system remotely within seconds over a secure connection to immediately respond to your needs.
- Preventative Maintenance - The goal of Preventive Maintenance is to ensure that your staff has continuous access to all appropriate computing technology during normal working hours and those servers and services that provide this technology are available 24 hours per day seven days a week. Preventive maintenance ensures that a server operates for longer time periods. Preventive maintenance can also be thought of as proactive maintenance, because it involves preventing problems before they occur.
- Pre-Paid Support Blocks - At ITS4BIZ we offer our customers the flexibility of selecting the best support agreement to suit there needs. We also realise that some customer like to purchase pre-paid support blocks to call upon at times of need.
Our PPSA are tailored to the customers requirements and are backed by an ITS4BIZ Service Level agreement
What is a IT related SLA ? The goal of an SLA is to ensure that your staff has continuous access to all appropriate computing technology during normal working hours and those servers and services that provide this technology are available 24 hours per day seven days a week. Generally an IT SLA’s covers IT support of the internal desktop/laptop systems and their associated network and server requirements.
Why would I sign a service agreement, do I need a SLA?
Is your business in the type of environment where you call an IT consultant only when something breaks? If so, this is called REACTIVE maintenance, resulting in unnecessary and costly downtime.