Sometimes life is easier than you expect. We can be working on your computer, laptop or server within minutes. 

ITS4BIZ offers two options for remote support, with our main option being the TeamViewer button below and AmmyAdmin. After consultation with our support specialists, you will be instructed which of these buttons to click in order to use the appropriate service.

Clicking one of these buttons will download a small self installing program which will ask your permission to proceed. After agreeing to allow the program to run, you will be presented with a screen which has a list of support options on the left hand side. Support staff will indicate which of these to double click. This will give us full control of your desktop and you will see us take over your mouse. At the completion of the session the program will uninstall itself automatically.

ATTENTION! Please read this before giving UNKNOWN people access to your computer

Unfortunately, there are some cases of malicious use of our software noticed. Please be attentive and never grant access to people you don't know personally or whom you don't trust.

!!! If you receive a phone call claiming to be from 'Microsoft' or someone claiming to work on their behalf, telling you that you have a virus on your computer or some errors which they will help you to fix via Ammyy Admin, it is definitely a scam.

There also might be phone calls from people presenting themselves as internet service provider technicians or any other tech support specialists.

Ammyy Inc. is a legitimate software development company, we take the privacy and security of our customers and partners personal information very seriously. We are advising Ammyy Admin users to treat all unsolicited phone calls with skepticism and not to grant access to your PC to anyone you don't know personally.

Here are some cases of scam:

"I got call from an India based consultant who said to me that he is calling from a govt. organisation in Melbourne, Australia. He made me to log into my computer to track some files and without advising me he wanted me to download a software application from ammyy.com and get remotely connected to a technician to delete some files..."

"I was recently called by what I thought was my internet service provider technician who used Ammyy to gain remote access to my computer - after I stupidly granted him that permission. It turns out that he was nothing to do with my internet service provider. When I became suspicious and began questioning him he said he would show me who he was and opened a website of a company - the web site triggered my virus software and I then demanded that the remote access be terminated..."

In case you received such type of phone call - hang up, do not let them have remote control access to your computer and never provide any of your credit card requisites.