with online knowledge base launched

ITS4BIZ is delighted to introduce a new on-line customer portal and helpdesk ticketing system that is designed to provide a better and more reliable support experience for our customers.

Ticket System

From now on, all support calls will need to be submitted through our web-based portal (where possible). Once you have created a ticket online, you will receive an email that contains your unique Ticket ID and relevant details, you will be able to respond by email or online via the ticketing system at any stage of the process.

As the request progresses through the system and ultimately is set to a status of CLOSED you will receive emails with updates to keep you informed along the way.

You can still call through to our support number for critical matters and we will create the call on your behalf, however where possible we would ask that all new calls are placed through the online portal.

The system is available from our website at www.its4biz.com.au or via this direct link -> http://support.its4biz.com.au/

Knowledgebase

Another part of the help desk system is the Knowledgebase that will be enhanced with new articles during the next weeks and months.

System queries can be dealt with quickly and efficiently using the new on-line customer portal with a helpdesk ticketing system.

Sign up

Please click on the link below, to create an account. Please ensure you use your business email address during this process.

http://support.its4biz.com.au/support/signup

You will then receive and activation email, click the link to activate your account and select a password. You will then be able to create support calls.