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Small to Medium
Enterprise Support....
ITS4BIZ
provides a comprehensive range of Information Technology (IT) consulting
services for corporate and SME's.
We offer a range of
SME IT Support services tailored to meet the requirements of each customer. As
every site configuration is unique we strongly believe in working with
the customer to develop the best solution possible to fit your business
requirements.
Ad-hoc Support - pay as you use IT Support for businesses covering all
aspects of IT Support and network / server administration including Remote
Support Now for your urgent support issues.
Remote
Support Now
- is available for any client wishing for immediate online based support. As
long as your computer can still connect to the Internet we can access your
system remotely within seconds over a secure connection to immediately respond
to your needs.
Preventative Maintenance
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The goal of Preventive Maintenance is to ensure that your staff
has continuous access to all appropriate computing technology during normal
working hours and those servers and services that provide this technology are
available 24 hours per day seven days a week. Preventive maintenance ensures
that a server operates for longer time periods. Preventive maintenance can also
be thought of as proactive maintenance, because it involves preventing problems
before they occur.
Pre-Paid
Support Blocks
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At ITS4BIZ we offer our customers the flexibility of selecting
the best support agreement to suit there needs. We also realise that some
customer like to purchase pre-paid support blocks to call upon at times of
need.
Our PPSA are tailored to the customers requirements and are
backed by an ITS4BIZ Service Level agreement.
Service
Level Agreements
What is a IT related SLA
? The
goal of an SLA is to ensure that your staff has continuous access to all
appropriate computing technology during normal working hours and those servers
and services that provide this technology are available 24 hours per day seven
days a week.
Generally an IT SLA’s covers IT support of the internal desktop/laptop systems
and their associated network and server requirements.
Why should I sign a service agreement, do I need a SLA?
Is your business in the type of environment where you call an IT
consultant only when something breaks?
If
so, this is called REACTIVE maintenance, resulting in unnecessary and costly
downtime.
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