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SME Support Options..
Ad-hoc Support
Remote Support - NOW
Preventative Maintenance
Pre-Paid Support Blocks
Service Level Agreements
We specialise in
delivering to your business the continuity of knowing that our company will be
there every week, every month and over the course of the years to oversee your
IT needs.
Special Offer
ITS4BIZ will provide a one hour free consultation to
discuss the benefits of our SME services for your organisation and
then prepare a tailored proposal to meet your business
needs. CALL US on
1300 881 873
to arrange an appointment.
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Service Level Agreements (SLA).
What
is a IT related
SLA
?
The goal of an SLA is to ensure that your staff has continuous access to
all appropriate computing technology during normal working
hours and those servers and services that provide this
technology are available 24 hours per day seven days a week.
Generally an IT SLA’s covers IT support of the internal
desktop/laptop systems and their associated network and server
requirements.
Why
should I sign a service agreement, do I need a
SLA?
Is
your business in the type of environment where you call an IT
consultant only when something breaks?
If so, this is called
REACTIVE maintenance, resulting in unnecessary and costly
downtime.
Who
oversees the followings task in your business?
-
Windows
updates and critical service pack updates?
-
Microsoft
Office and service pack updates?
-
Antivirus
updates and distribution centre
?
-
Router
/ firewall firmware upgrades?
Monitors
security logs?
Security
evaluations?
Penetration
testing?
Keeping IT services aligned with business requirements is a
big challenge for Small Business. Any disruptions in IT
services can be very costly to your business.
Having a SLA
prevents problems and ultimately saves you money and prevents
downtime off your computer systems.
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